Frequently Asked Questions
WHAT DOES ONECSN DO?
Onecsn is a complete ecommerce platform that gives entrepreneurs and small businesses the ability to set up your online store to sell your products and services without the exorbitant overheads. It lets you organize your goods, accept various types of payments, fulfill and track orders, all from the comfort of your home or office.
HOW MUCH DOES JOINING ONECSN COST?
For details on our packages and its relevant costs, please visit our become a merchant page. We have designed our platform in a way to give you the biggest bang for your buck so you would find that we offer in addition to other amazing deals, integration with amazon and e-bay at no additional cost to you!
WHAT TYPE OF PAYMENT OPTIONS DOES ONECSN OFFER?
ONECSN offers you and your customers various types of payment options including payment via Credit Card, Paypal, Wire Transfer, and for Trinidad and Tobago only; Paywise (A cash option for customers without credit cards). As we expand, this list of options is expected to grow.
HOW DOES PAYWISE WORK?
Paywise is a payment solution offered in Trinidad and Tobago for shoppers who may not have access to a credit card but would like to shop online using cash. Your customers simply visit any NLCB booth nationwide to make the payment to paywise acount number 100-324-815-000. Then simply email a photo/scan of the payment receipt along with your email address used at sign up, to [email protected] and the funds will be credited to your account.
HOW WILL PAYMENTS BE MADE TO ME FROM ONECSN?
Funds from your sales will be transferred directly to your bank account from ONECSN every 10-14 working days. Your sales can also be monitored from your vendor’s admin account. Easy peasy!
WHAT DO I NEED TO START SELLING?
All you need to set up your shop and start selling, is to have a registered business (not a requirement but it is advised in order to have a verified business badge), complete your registration with ONECSN, upload your company documents, have your product information ready, pay for your vendor package, and you’re off to a great start full of possibilities.
WHAT DOCUMENTS DO I NEED TO PROVIDE?
Here is the list for vendors from Trinidad and Tobago
- Certificate of Incorporation (not a requirement but it is advised)
- Proof of Address (Utility Bill)
- 2 Copies of ID’s
ARE THERE ANY HIDDEN FEES?
We have worked hard to ensure that our fee structure is transparent. See the list below for our fees. Please be sure to price your products after considering the relevant fees, and shipping.
Description of fees
Transaction Fee 4.5% – 7% depending on the merchant package selected
Payments through Paywise TT$5.00 per transaction
Amazon Fees as listed on their site (your products should be priced to include these fees)
WHAT DO I DO WHEN I GET AN ORDER?
When a customer purchases your product or service, you will receive a new order notification by email. Simply log into your account to see the details of the order including delivery address and contact information. If you need more information from your customer, you can send them an email right from within ONECSN or you may call them directly. Then, package the order, send/deliver it to the address provided, then mark the order as shipped within ONECSN to keep track of things.
HOW DO I KEEP TRACK OF THINGS IF I AM HANDLING THE DELIVERY MYSELF?
As a vendor, you may choose to deliver the goods to a nearby customer directly. After contacting your customer for delivery instructions, package your products in adherence to ONECSN’s Packaging guidelines, remember to update the shipping information and have a duplicate delivery form for your customer to sign. That way, both you and your customer will have a copy of the delivery and simply update your shipping information as delivered!
WHERE CAN I FIND TUTORIALS AND GUIDES?
If you visit our YouTube Channel, you would find a wealth of information to help you along your way.
I NEED SOME HELP NAVIGATING ONECSN’S VENDOR REQUIREMENT – WHO WOULD BE MY POINT OF CONTACT?
For assistance getting up and running or at any point of your journey with us, you may reach out to one of our helpful official Account Managers through our live chat or through [email protected] who would be ready to assist you with any questions you may have.
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